Privacy Policy

This Privacy Policy explains how Equator Fair collects, uses, discloses, and protects personal data in connection with equatorfair.quest and related communications about financial disputes.

Effective DateAs stated in policy
ScopeAll users of our services
QuestionsContact
User Rights

Your Rights

Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, or deletion where appropriate. A person may also object to certain processing or ask for restrictions in limited cases.

Available rights depend on the nature of the data and applicable law.
Requests

How to Make a Request

To protect privacy and security, we may ask for information needed to verify a request and to understand the data involved. We will respond within a reasonable period and in accordance with applicable law.

Requests are reviewed before action is taken to confirm identity and scope.
Data Retention

Retention of Data

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including handling inquiries, maintaining records, meeting legal or regulatory obligations, resolving disputes, and enforcing our agreements. When data is no longer needed, we delete it, anonymize it, or retain it in a restricted form where required.

Retention is based on the purpose of collection, legal needs, and operational recordkeeping.
Policy Updates

Changes to This Policy

If we make material changes, we will update the policy on the site and may provide additional notice where appropriate. The revised version takes effect when posted unless a later effective date is stated.

We may revise this notice from time to time to reflect operational or legal changes.
01
Processing purpose

How We Use Data

We use personal data to operate and secure the site, respond to inquiries, manage communications, assess and route dispute-related submissions, maintain records, improve functionality, detect misuse, and meet legal or compliance obligations.

Processing is limited to purposes connected with site operation and dispute-related communications.
02
Sharing partners

Service Providers

We may share personal data with vendors and other service providers that support hosting, security, analytics, communications, document handling, and related operational services. These parties are expected to use the data only for the services they provide to us and to maintain appropriate confidentiality safeguards.

Service providers receive only the information needed to perform assigned functions.
03
Legal basis

Legal Disclosure

We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, prevent fraud or misuse, or protect the rights, safety, and security of users, the site, and our operations.

Disclosure may be required to comply with law, process claims, or protect legitimate interests.
Privacy Contact

Contact Information

Privacy email
Telephone
+65 8172 8269
Mailing address
110, Tanjong Beach Walk, Singapore, SG
Privacy contact
01

Data We Collect

We may collect identifiers and contact details, dispute-related information, account or inquiry content, technical data such as device and browser details, usage records, and any other information a user chooses to provide in connection with financial dispute matters.

The categories collected depend on how a visitor uses the site and submits information.
02

Sources of Data

We receive personal data directly from users through forms, messages, and other interactions, and we may also collect data automatically from devices, browsers, and logs when the site is accessed or used.

Information may come from direct submissions, site activity, and limited technical generation.
03

Types of Cookies

We may use essential cookies to support site operation, preference cookies to remember settings, and analytics cookies to understand how the site is used and to improve performance. Cookies may be session-based or persistent depending on their function.

Cookie use is limited to common operational and analytical categories.
04

Cookie Controls

We use standard browser cookies and similar technologies. Users may block or delete cookies through browser settings, but some site functions may not operate properly if certain cookies are disabled.

Cookie settings can usually be adjusted through browser controls and related device settings.